Frequently Asked Questions s
Have people ever missed their flight because one of your tours was late?
Can we store our hand luggage?
Is there lunch or food included in the tour?
Is there a lot of walking during your tours?
Is there time during the tour to shop?
Will the boat go if it is raining and is the boat heated?
Can we stay in the city after the tour?
Are your tours the hop on and hop off kind?
Do we visit a museum during your tour?
Do we need to change money for during the tour?
Is the bus heated/air-conditioned?
Do I need a visa?
Is the bus smoke free?
What is the best seat in your buses?
Is the tour free?
Are the tours available in many different languages?
Do you have a senior citizen or student discount?
Is the Keukenhof tour available throughout the year?
I arrive at 17.00 hrs at Schiphol Airport; can I sign up for the evening tour of that day?
How can I make a reservation?
I am travelling with children; do they pay the whole amount?
What methods of payment do you accept?
Have people ever missed their flight because one of your tours was late?
No, nobody has ever missed a flight because we arrived too late back at the airport. We always check what time you need to be at your gate according to your boarding pass and make sure we will be back in time for you to catch your flight. If we think you do not have enough time we will not book you on the tour.
Can we store our hand luggage?
Yes, you can store your hand luggage in one of our lockers at our plaza desk for free. These lockers are locked with a key, which remains at our desk during the tour. If you rather store your luggage in a different locker this is possible. In the airport there are several possibilities. The airport lockers are for rent starting from 5 Euro per 24 hours.
Is there lunch or food included in the tour?
No, the tours are only 2½ or 3½-4 hours therefore lunch or food is not included in the tour.
Is there a lot of walking during your tours?
This depends on which tour you are joining. In our Amsterdam tours you will be in the bus most of the time. During our other tours a walk is part of the program.
Is there time during the tour to shop?
Not really. There is no time during our Amsterdam tours to get off the bus and go shopping. However if you want to buy some nice souvenirs you can do so at the wooden shoe farm.
Will the boat go if it is raining and is the boat heated?
Yes, the boat will also go when it is raining or during winter days because it is covered and heated.
Can we stay in the city after the tour?
Yes, you can stay in the city after the tour but please let us know this before you go on tour. Of course you are responsible for returning to the airport in time to catch your flight.
Are your tours the hop on and hop off kind?
No our tours start only when we have at least four fully paying passengers therefore we cannot guarantee departure in the afternoon. We do not know if there will be a tour where you can hop on again.
Do we visit a museum during your tour?
No, our regular tours are mainly sightseeing with a couple of stops to take pictures. We advise you to visit the museums in Amsterdam on your own. If you rather have a guide with you will visiting a museum you can always book a private tour with our company.
Do we need to change money for during the tour?
If you have a major currency like Dollars or Pounds there is no need to change into Euros. Most of the places we visit will accept the major currencies. The wooden shoe factory accepts credit cards.
Is the bus heated/air-conditioned?
Yes all of our buses are heated and air-conditioned.
Do I need a visa?
This depends on your nationality, your passport. If you are not sure whether or not you will need a visa to enter the Netherlands you can check at a Dutch embassy or one of the Schengen countries.
Is the bus smoke free?
Yes, it is not allowed to smoke inside our tour buses.
What is the best seat in your buses?
In our regular 8-seater buses all seats are good. Everybody has a window seat. If it is very busy we will call in extra guides with their own buses. Their buses are similar but do not have window seats only.
Is the tour free?
No our tours are not free as for example at Singapore Airport. We are a private company, trying to make money.
Are the tours available in many different languages?
Yes and no, most of the time the language the guide speaks is English. If you have a special request for a certain language please let us know beforehand so we can try to arrange it. We do have written translations available in Spanish, Portuguese, Japanese, German, French and Russian to take with you during the tour.
Do you have a senior citizen or student discount?
No, we do not have a senior citizen or student discount.
Is the Keukenhof tour available throughout the year?
No, Keukenhof is only open from March 22 till May 20, 2007 and therefore our Keukenhof tours only runs in that period of time.
I arrive at 17.00 hrs at Schiphol Airport; can I sign up for the evening tour of that day?
No, our main desk closes at 16.30 hrs and the evening tour is only running if at least four people did sign up for by 16.00. If you make a reservation for a group of at least four fully paying people ahead of time we will arrange the evening tour for you.
How can I make a reservation?
If you are travelling in a group of 4 fully paying passengers you can make a reservation by calling us at +31 20 3163951, fax us at +31 20 6534745 or email us at info@hollandtoursschiphol.nl. If you are travelling alone or with less than four people you can let us know your travel date and arrival time so we can put your name down and try to find others who would like to join the same tour.
I am travelling with children; do they pay the whole amount?
No, children up to three years of age are free of charge but should be on your lab if all seats in the bus are booked. Children of 4 up to and including 11 years of age pay half price.You can ask for a booster seat at our main desk at Plaza.
What methods of payment do you accept?
We accept most major currencies. We accept Visa, Mastercard and American Express credit cards.
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